What can I expect in the first session?

Your therapist and you will go through the contract, confidentiality and discuss what you’re looking for, as well as presenting concerns. Your therapist will ask you questions to gain a better understanding of your background, and goals. Typically, the first few sessions are an assessment and your therapist will bring forward a plan/process, and collaborate with you.

What if I need to cancel my session?

We totally understand life happens. You are able to cancel your session through the client portal on OWL Practice, or connect with your therapist via email or phone. We do ask for 24 hours in advance, and without notice the full session fee will be charged as a late cancellation. However, we are aware of unforeseen circumstances and emergencies, please connect with your therapist.

What happens if I don't connect with my therapist?

Let’s say you had a few sessions, and really not vibing with your therapist (which happens!). It is not your fault, and it is not your therapists fault. We are all human. If you feel comfortable to share this with your therapist, they can provide you a list of professionals and support you through finding a new therapist.

Are RSWs covered by OHIP?

Registered Social Workers are not covered by OHIP. Although, most extended health benefits cover RSWs. Please connect with your provider to see if this service is covered. Gioia Counselling Services does offer reduced rate (sliding scale) options to therapy. This includes having a conversation with your therapist and determining what may work.

Does gioia counselling services directly bill?

We do not directly bill insurance companies. We do provide an invoice and receipt following your session to submit.

What if I can't attend in person sessions?

No problem at all. As long as you reside in Ontario, Canada- we can have sessions on a secure video platform.

How many sessions do I need?

It all depends on what you are wanting to achieve through counselling. The amount of sessions, and frequency will be discussed between you and the therapist.

Can I take breaks from therapy?

Absolutely. This is completely normal, and common. You may get to a place that you feel therapy is not a need at the current moment, and may want to return at a later date.

Where is the office located?

Gioia Counselling Services is currently offering sessions out of a co-working space for solely therapists- Therapy Commons, 3425 Harvester Rd., Unit 213. Head over to Contact to view the map.